Job Summary:

Our Esteemed and Reputable Client is looking for Service Delivery Manager for their organisation. The Service Delivery Manager is responsible for the following:

• Managing and leading the teams over a numbers of accounts
• Overseeing installation, troubleshooting and maintenance to ensure proper function and maximize uptime
• Developing and implementing service delivery strategies, policies and budgets
• Monitoring and optimizing the performance of service delivery resources
• Overseeing the scheduling and training of Desktop Engineers
• Handling service contracts and directs support services to ensure the business continuity
• Taking ownership of major incidents, coordination of resolving parties, effective communication to stakeholders and post incident review
• Holding & attending regular team meetings and ensure regular communications motivate and communicate with on-site staff via meetings and ad-hoc briefings
• Managing all disciplinary issues for direct reports effectively
• Involved in hiring and interviewing

Requirements:

• Min 8 years’ experience with service delivery management in a managed service environment
• Experience in third-party management, delivery of multiple services to various customers
• Demonstrable experience of working in a complex IT Service Management environment
• Strong coordination, operational and resource management skill

If this sounds like the role for you, please submit your resume to sewyee.gan@techstaffing.my, stating the job title. We regret that only shortlisted candidates will be notified, but we look forward to connecting if another opportunity arises.