Job Summary:

• Provide end users support for M365 full suite include messaging and collaboration, such as Teams, UC, Outlook, Endpoint Protection, Intune, SCCM, Azure AD, Entra ID, Exchange Online, Sharepoint, etc
• Set up, manage, and secure M365 accounts, including password resets, multi-factor authentication (MFA) setup and license assignments.
• Troubleshoot and resolve user desktop / Laptops issue remotely
• Create standard and guest user accounts and adding users to Distribution Lists, Shared Mailboxes and Azure AD groups
• Create Distribution Lists, Shared Mailboxes via Exchange Admin centre, Azure
• Perform windows patching and deployment after office hours
• Prepare incident reports
• Enforce ITIL-based processes for incident, change and problem management
• Adhere to SLAs/OLAs for incident, service request and problem management
• Handle tickets/service requests effectively while maintaining high-quality standards

Requirements:

• Min 4 years’ experience in M365 Administration
• M365 Application Expertise: in-depth knowledge of M365 services including Outlook, Teams, OneDrive, SharePoint, Azure Active Directory (AAD) and integrations with M365
• Familiarity with SCCM, Microsoft Security & Compliance Center tools
• Experience in PowerShell scripting skills
• Possess own vehicle

If this sounds like the role for you, please submit your resume to sewyee.gan@techstaffing.my, stating the job title. We regret that only shortlisted candidates will be notified, but we look forward to connecting if another opportunity arises