Job Summary:

• Support the IT Leadership team with the overall management of desktop services, helping foster a service focused approach to desktop and end user compute services
• Lead the EUC team, foster inclusive culture, and manage stakeholder relationships
• Oversee daily EUC operations, ensure SLA targets are met and act as escalation point for service issues
• Prepare weekly and monthly overviews of team performance against KPIs and SLAs
• Maintain endpoint standards, enforce security and compliance via tooling, and support risk controls EUC devices
• Manage end-to-end device lifecycle of end user assets, maintaining inventory accuracy, and traceability
• Align EUC with regulatory standards (ITIL/IS27001) and support audits
• Govern and maintain the EUC Knowledge base
• Manage day‑to‑day interactions with OEM/reseller/support providers

Requirements:

• Min 6 years in desktop support in ITIL-based environment
• Proven experience leading desktop/EUC support across multiple sites
• Min 3 years in a leadership position
• Hands‑on with device lifecycle and asset management
• Coaching leadership style; develops people and promotes accountability

If this sounds like the role for you, please submit your resume to sewyee.gan@techstaffing.my, stating the job title. We regret that only shortlisted candidates will be notified, but we look forward to connecting if another opportunity arises