Job Summary:

In this role, the Customer Success Specialist partners with strategic Clients post-sales to drive product adoption, maximise return on investment and ensure long term partnership.

• Handle post-sales tasks include the process of onboarding, product adoption, billing, renewal, product training and support via emails, chat and calls of Clients’ inquiry across SEA time zone
• Communicate and visualize Clients’ feedback or potential solution, leverage on existing offering to provide a unique solution to the Clients
• Serve as the primary point of contact for customer issues, troubleshooting problems, coordinating with support and technical teams
• Facilitate the adoption of the solution, drive awareness, education and utilisation by serving as the chief evangelist
• Contribute to close-loop feedback with the global Customer Success team to ensure the voice of the Clients is considered in product advancement
• Utilise Salesforce to monitor adoption rates and address risks
• Leverage on Clients feedback and testimonial to drive business growth and brand loyalty
• Support global presales team on Clients’ product capability questions and integration guidance for prospects
• Maintain help centre articles, FAQs and user training documentations

Requirements:

• 4+ years of experience in a customer success, account management, or client-facing role within a B2B SaaS product
• Excellent written and verbal communication
• Experience with CRM platforms (e.g., Salesforce, HubSpot)
• Experience working with mid-market or enterprise customers

If this sounds like the role for you, please submit your resume to sewyee.gan@techstaffing.my, stating the job title. We regret that only shortlisted candidates will be notified, but we look forward to connecting if another opportunity arises