Job Summary:

We’re partnering with Information Analytics Management company in search of Customer Success Manager.  In this role, the Customer Success Manager drives adoption, engagement, retention, and measurable results.  He/she plays vital role to the success of renewals and growth opportunities within the designated customer portfolio.

• Act as a trusted advisor to the customers, the Customer Success Manager collaborates closely with Account Managers to identify and advance growth opportunities
• Collaborate closely with delivery teams to help customers meet their business needs and goals
• Partner with Product, Marketing, and other cross-functional teams to provide a cohesive customer experience

Requirements:

• Min 8 years of experience in IT sales/account/partner management
• Experience working in a SaaS company with solutions-based selling
• Proven track record in customer retention, customer relationship management and product adoption
• Strong communication skills demonstrated through the ability to communicate clearly
• Willingness to travel across SEA up to 25%

If this sounds like the role for you, please submit your resume to sewyee.gan@techstaffing.my, stating the job title. We regret that only shortlisted candidates will be notified, but we look forward to connecting if another opportunity arises.