Job Summary:

On behalf of our Reputable Client, we are seeking a Technical Support Engineer to join their Support Team in KLCC. This role will be based in the office, from 8am to 5pm, 5 days work a week.

• The Engineer will provide first-line technical assistance to end users, supporting hardware and software setup, performing basic network, VPN, hardware, windows and M365 account troubleshooting
• The Engineer will also be responsible for installing, configuring, maintaining, and troubleshooting desktop systems, laptops, applications, and IT equipment to ensure smooth business operations
• Software Installation & Troubleshooting, install and support applications such as: Microsoft Office, Microsoft Outlook and Web browsers and business applications. Resolve issues related to application crashes, updates and software compatibility
• User Account Management: Manage user accounts using Active Directory, password resets, account unlocks, user creation and deletion and Group policy assignments

Requirements:

• Diploma in Information Technology, Computer Science, or a related discipline
• Min 1 year of experience in IT support/desktop support
• Hands-on troubleshooting experience in Microsoft 365 applications, hardware (PC, Laptop and Printers), Active Directory access, user access rights, account deletion and onboarding, Meeting Rooms UC setup
• Ability to resolve end users’ tickets related to network issues including VPN, VLAN, LAN connectivity , Wi-Fi connection and IP

If this sounds like the role for you, please submit your resume to sewyee.gan@techstaffing.my, stating the job title. We regret that only shortlisted candidates will be notified, but we look forward to connecting if another opportunity arises